I brought my car in for a coolant sensor and thermometer issue, and was quoted a fair price for parts & labor. Frank contacted my 3rd party insurance. They insisted they would only pay to have an entire replacement of all parts involved, which was 4x the original cost, and they would pay for half of it. Frank explained all this to me in detail, and advised that a full replacement wasn't necessary according to their diagnostics, and I didn't have to spend all that money. I was really impressed with the honesty and transparency of that moment: to receive advice that SAVES the customer money by not recommending a more expensive, unnecessary job that ultimately would have made the shop MORE money. This was a true example of putting the customer FIRST. I would highly recommend this shop to anyone who needs help with their vehicle, and wants to deal with trustworthy staff.