Timely, economical service with good follow-up

Exhaust pair was very successful. I was able to walk in Monday morning and it was fixed that day. Mr. Thorn gave me credit for my coupons.

Top notch service for over 30 years. Mechanics are experts at diagnosing and fixing problems other shops cannot figure out. They do not over prescribe repairs! Consistently make most repairs in a day. Most responsive, honest, and professional group I have found. I have utmost confidence in their statements, work, and competitive pricing.

Always the professionals! Gets the work done as quickly as possible, even multiple tasks, at the least cost. They provide loaner-vehicles if needed and provide excellent service. Their personnel are friendly, they listen to your problems so as to diagnose them quickly and they keep in contact with the customer. Thank you for everything!

I've had great customer service here. Reasonable prices and honest about what needed done now and what can wait b/c cost is alwaysa thing. Also I appreciated the loaner late night (no fault of theirs, wrong parts delivered). Will go back and refer my neighbors.

Nice job.

Very customer centric, professional, and expertise. Great job.

Thank you for your fair, thorough, and excellent service as always!

I brought my son's car in for its inspection. When it failed (for good reasons), they were helpful in providing an estimate and scheduling the necessary repairs. The estimate was reasonable. The recommendations were good. They made the whole process easy for me, even offering a loaner car. I have used James Madison Shell several times in the past few months, and each time they have provided excellent service! John is especially helpful! I will continue to use them.

I was helped by Luis. He was honest, friendly and professional. Took care of everything in a timely manner. Would recommend.