DO NOT GO TO JAMES MADISON SHELL FOR INSPECTIONS. This place is running a blatant scam. The inspector failed my car inspection, claiming the license plate lights weren’t working and the headlights needed cleaning — both of which were completely false. Right after the inspection, I showed him the lights were clearly working, and the headlights were in better shape than their own loaner car parked outside with a passed inspection sticker. When I confronted him, he conveniently offered to “repair” the issues and pass the inspection — which felt like a clear attempt to push unnecessary repairs for profit. It is completely untrustworthy and unprofessional. Avoid this place at all costs. When I told him I would file a complaint about this scam, he smugly responded, “The owner has better lawyers than you do, so do whatever you want.” That says everything you need to know about how they run this business. Absolutely untrustworthy and unethical. AVOID this place at all costs.
Hi Supreet. My name is Danny Chahel, I'm the owner of the business. I apologize that you had a poor experience. If you feel that something related to the inspection was not performed correctly, the right department to contact is the Virginia State Police. They run the safety program and each inspector's license is issued by their office. As an owner I cannot tell the inspector what should or should not fail a vehicle, as the inspector's license is on the line and the VSP does not want owners to tell their inspectors what to do. With that being said, I am shocked that the inspector spoke to you in the way that he did. That is unacceptable. I genuinely apologize for that. I'm happy to refund you for your inspection if you email me at [email protected]. Thank you.
- James Madison Shell