It's unfortunate that the shop managers and/or the advisors for this Shell station prey upon the community which serves them, JMHS, it's students and their respective families. In an effort to enable my child to care for the maintenance of their vehicle I encouraged him to drop his car off for its safety inspection. Shell attempted to charge outrageous, and in one case unnecessary, fees for services while having the car inspected. I am frankly infuriated that they would try to scam and overcharge for services. This experience will be the first and LAST with this Shell. I will encourage my son to take his car to Schmitz Exxon in Tysons where they have trustworthy and reputable advisors.
Mr. Ayers, we appreciate your feedback. This morning your son dropped off your vehicle for Safety Inspection, Tire Rotation, and for a check engine light diagnostic. We informed him of the charge for each of these items at that time. Later in the day Mrs. Ayers came to pick up the vehicle and she questioned the diagnostic charge. We explained the reason for the charge, but understood that there may have been a misunderstanding and agreed to waive the diagnostic fee in its entirety. We did this before you left your review so we were surprised to see the low score. In fact, we had a followup phone conversation with Mrs. Ayers and she appreciated that we had removed the diagnostic charge and that we did our best to make things right. It is our number one goal at James Madison Shell to run our business in a professional and honest manner. If you have any further concerns please do not hesitate to reach us at 703-255-3495.
- James Madison Shell