My tire pressure gauge warning light was on, but I did not know what the problem was. Maurice looked at my tire and saw instantly that I had a nail/screw embedded in it and that a plug was needed. He helped me to see the problem and patiently explained to me how a plug is inserted. I was frazzled that morning and the last thing I needed was a flat tire. Maurice seemed to understand immediately that I was not at my best and he responded to me with speed, competence, kindness and compassion. It was absolutely 5-star service.

Hassim and the shop were great to work with. They helped me on Sunday when the shop was closed.

Hassim is great. He went above and beyond to help with my car problem.

Hassim help me with my tyre repaire. He just jumped to fix it. Very fast efficient. five star

Fair and reasonable mechanic in the area. Friendly service and quick turnarounds. My go to mechanic.

I grew up in Vienna, VA and I remember when James Madison Shell was the mechanics you could trust your car with. Frank at the front desk would always take care of you. 3-6 years back, my dad was ripped off by the safety emissions inspector and I decided to stop going here. My parents car had a flat tire and I decided to give this place another try and possibly confront any crooks. To my surprise, they really took care of me. I found out that a lot of people were ripped off by this safety inspector and they had fired the individual. James Madison is under new management and this management understands that businesses in Vienna will only be successful when they maintain values such as respect, trust and service in our small town of Vienna, VA. Ask for Haseen if you run into any issues, he knows what service is truly about!

Got me in and out as soon as they had availability. Couldn't have asked for a better crew. Tim was knowledgeable and just was a big help overall.

Hands down the most reliable customer-centric auto center and staff. I won't go anywhere else.

I got my inspection done here today and they were so nice, at least the man who did my inspection. He was funny and kind the woman who worked on the shell side was also really sweet. It was also very quick and convenient as I work across the street 🙂