When it was evident through my uncertainty and awkwardness that I didn’t know how emissions tests worked or where to wait, what to do, etc., the manager stood and kept chatting outside the garage with another employee while I awkwardly lingered outside the garage after a third employee drove my car inside. Neither came over to explain anything. Zero customer service. Gas is overpriced.

I have gone to James Madison Shell for the past 14 years and their service has always been excellent. They have been willing to work me into their schedule when emergencies arise. Their service has always been timely and thorough. Lastly, they have always taken the time to explain in detail every procedure they have performed on my car.

Love the staff here! They’re the nicest :)

They have been very helpful and kind. Oil change process was very simple and fast

Thank you for always providing a great service! Been going here for 5 years!

I’ve been bringing my 2012 Civic here since I got it eight years ago. Great customer service, honest folks, and always a coupon for something! They’ll even give you a loaner car if work on your vehicle will take a while to be serviced. Highly recommend!

I take my Lexus is250 to this local Vienna business for nearly all my repairs, oil changes, safety inspections and petrol needs. I trust the workmanship and advice of the staff.