I brought my car in for a coolant sensor and thermometer issue, and was quoted a fair price for parts & labor. Frank contacted my 3rd party insurance. They insisted they would only pay to have an entire replacement of all parts involved, which was 4x the original cost, and they would pay for half of it. Frank explained all this to me in detail, and advised that a full replacement wasn't necessary according to their diagnostics, and I didn't have to spend all that money. I was really impressed with the honesty and transparency of that moment: to receive advice that SAVES the customer money by not recommending a more expensive, unnecessary job that ultimately would have made the shop MORE money. This was a true example of putting the customer FIRST. I would highly recommend this shop to anyone who needs help with their vehicle, and wants to deal with trustworthy staff.

I was here only for a Virginia state inspection and to fill up my gas tank. The inspection process was smooth and the staff were polite and professional. The business hours and days are clearly posted (see photo, not rely on thewebsite). I also noticed they have loaner cars available, which is a big plus for customers who need longer repairs. One downside is the lineup/entrance location for inspection. It’s on an access street and the line can get narrow and a bit inconvenient, especially during busy times. I can’t personally comment on their repair quality since I didn’t use their auto service. However, while waiting, I overheard a phone call discussing service for a typical, simple Japanese car. The quoted price for brakes, rotors, and fluid was over $1,500, which seems quite high for that type of vehicle. The gas pump is an older model, but it works fine. There’s also a small convenience store on site.

I went for oil change, but the mechanic noted two significant issues… still have the option to get it fixed in the future, but recommended not waiting too long. I went ahead and agreed to get it done. While there were some glitches with parts, Frank kept me updated throughout the process and went out of his way (driving to multiple vendors to get the parts) to get me back in my car soonest. This was my first time at this garage, but will certainly return for future work.

Frank and team came up with a creative exhaust solution for an Audi. Affordable and quick, too. Car runs better than before!

They had good listening skills and answered my questions thoroughly and gave me even more information about my car and help me understand the part and why it was in need of repair how long I had to repair it etc. they did a great job on my car

I have brought my car here multiple times. Unfortunately, I did have a lot wrong with it, but the technicians and the management is by far some of the best I've had when it comes to car repairs and an honest and thorough review of my car. Frank was exceptional to work with. There was quite a bit that had to be done with my car, but they got it all done in less than two days. 10 out of 10 recommend and will be sending my friends and family here for all their auto repairs and maintenance.

I have always felt in very professional and capable hands at Chahel. I trust the work they do and have never felt taken advantage of. The charges have always been eminently reasonable. When a faulty part ruined my engine earlier this year, they put in a new one without argument and free of charge. For that they have my undying gratitude. And my 2011 Subaru has a new lease on life! I won't take my car anywhere else.

Frank S, the service manager, is great! He is knowledgeable & skilled, able to explain all recommendations without coming across as condescending. Friendly, helpful & quick service provided. Repairs performed correctly & done same day! Thanks team!

Thank you for your professionalism and willingness to answer all my questions.