When for inspection and emissions and car passed, however I got talked into some expensive brake adjusting and fluid flushing that my husband didn't seem necessary ☹️
Hi Ms. Royall, The manager recommended the brake adjustment and the brake flush because of the significant play that was in your brake pedal and because the e-brake needed to be adjusted after becoming loose over time. Neither of these issues would have prevented you from being on the road, but they were recommended to remove the air in your brake system and to make your e-brake engage as it should. That last thing we want is for any customer to feel repairs were performed that were unneeded. If you or your husband call us at 703-255-3000 and asks to speak to the manager Alex I believe we can help address any concerns. Thank you!
- James Madison Shell