Tysons Shell
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Vienna Sunoco
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Sun: 9:00 AM - 5:00 PM
James Madison Shell
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Oakton Sunoco
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Hunter’s Woods Exxon
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Plus 2 Convenience Store Locations!

Read Our Reviews in Northern Virginia

4

5

Extremely knowledgeable professional staff, performing excellent and timely services; an autoservice shop that you can always rely on!!

1

If you go to this shop for service or State Inspection,hang on to your wallet with both hands.I recently went there for an inspection and was told all of the car's fluids were very dirty and needed to be flushed and replaced at a cost of $715.Don't ask me why it was even necessary for them to inspect the power steering fluid,the transmission fluid,the coolant system fluid, and the brake fluid as part of a routine safety inspection.In any case I had the good sense to take the car elsewhere for a second opinion,and was told that the power steering ,transmission, and coolant fluids were "like new".only the brake fluid was a bit dirty android that had been flushed and changed last year.Buyer beware.

Hi Bruce. We appreciate your feedback and value critiques just as much as compliments. I am the owner of James Madison Shell and I sincerely apologize that you had anything less than a stellar experience. We have been in business since 1988 and truly pride ourselves on being an honest, fair, and professional auto repair business. I completely understand that you are now left with a very sour taste in your mouth regarding your experience, but if you are willing I would love to speak with you about the matter and learn a bit more. I can be reached at [email protected] I can give you my cell phone # and we can speak on the phone rather than through emails, which are rather impersonal. Again, I apologize for your experience.

- James Madison Shell
2

Hi Mr. Davis. We searched our repair order database for your name to see what may have led to the 2 star-review but we did not find you in our system. Do you mind contacting us at 703-255-3495 at your earliest convenience? If we did not meet your expectations in any way we'd love to get some more information from you and makes things right. Thank you.

- James Madison Shell
5

Good service professional team.

5

Very professional and a great price. I was able to get my oil change and headlight replaced in under 30 mins. The mechanic that helped me was courteous and willing to help.

1

1

It's unfortunate that the shop managers and/or the advisors for this Shell station prey upon the community which serves them, JMHS, it's students and their respective families. In an effort to enable my child to care for the maintenance of their vehicle I encouraged him to drop his car off for its safety inspection. Shell attempted to charge outrageous, and in one case unnecessary, fees for services while having the car inspected. I am frankly infuriated that they would try to scam and overcharge for services. This experience will be the first and LAST with this Shell. I will encourage my son to take his car to Schmitz Exxon in Tysons where they have trustworthy and reputable advisors.

Mr. Ayers, we appreciate your feedback. This morning your son dropped off your vehicle for Safety Inspection, Tire Rotation, and for a check engine light diagnostic. We informed him of the charge for each of these items at that time. Later in the day Mrs. Ayers came to pick up the vehicle and she questioned the diagnostic charge. We explained the reason for the charge, but understood that there may have been a misunderstanding and agreed to waive the diagnostic fee in its entirety. We did this before you left your review so we were surprised to see the low score. In fact, we had a followup phone conversation with Mrs. Ayers and she appreciated that we had removed the diagnostic charge and that we did our best to make things right. It is our number one goal at James Madison Shell to run our business in a professional and honest manner. If you have any further concerns please do not hesitate to reach us at 703-255-3495.

- James Madison Shell
5

Excellent Repair Shop!!!! Very Professional and honest, brought my wifes car in for an oil change, they let me know of what issues the car had and did not pressure me to buy things, they broke down a list of repairs needed into top priority to last priority. I will be returning here for all my service needs, GREAT WORK JAMES MADISON SHELL!!!!!

1

Slow and looking for an excuse to fail you. After the change in management and inspectors, it has been all down hill. On two occasions I nearly left after the inspection bay was filed for around 30 minutes with one vehicle and nobody working on it. The shop pays way too man much attention to detail on the wrong things. The seatbelt test does not need to include pulling the entire length of the belt out. Meanwhile, they use impact drivers to remove security lug nuts despite being instructed not to. I will not be returning to this shop

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